PRIVACY NOTICE
Your information should have one clear job.
We use the details you share to provide the DriveMatch sales workspace, respond to demo and support requests, and help with vehicle enquiries submitted through our dedicated vehicle pages.
Last updated: September 24, 2026
Who this notice covers
DriveMatch is a sales workspace for automotive salespeople. This notice covers information used in that workspace and information submitted through our website, demo requests, Facebook page, Messenger conversations, and Meta lead forms. Our separate vehicle-matching pages help shoppers find vehicles; vehicle sales from that service are fulfilled through Willowbrook Chrysler.
The DriveMatch sales workspace
The workspace uses account and dealership details, customer contact records, messages, notes, appointments, follow-ups, and information submitted through private appraisal and client statement links to provide its features. Access is scoped to the account and dealership, with sharing through authorized assignments. Payment processing, messaging, hosting, media storage, and optional AI features use service providers. AI features may process the content needed to produce a requested draft or summary. When a dealership enables call notes, callers hear a recording notice; recordings, transcripts, and summaries support that feature. Account access and billing questions can be raised through the contact details below.
Demo and support requests
If you contact us about DriveMatch, we use the name, dealership, contact details, and information you provide to respond, arrange a walkthrough, and help with setup or support. Using a text or call link opens your own messaging or calling app; it does not send a message until you choose to do so.
Vehicle enquiry information we may collect
Depending on how you contact us, we may receive your name, phone number, email address, city or postal area, vehicle preferences, budget range, purchase timeline, trade-in details, and anything else you include in your request.
How we use vehicle enquiries
We use this information to reply to you, understand what kind of RAM 1500 or other vehicle may fit, prepare relevant options, confirm availability, arrange a conversation or appointment, and improve our lead follow-up. Submitting a request is not a credit application and does not guarantee approval, pricing, availability, or a vehicle sale.
Vehicle enquiry contact consent
When you request contact, you authorize DriveMatch Canada and the dealership fulfilling the vehicle sale to respond about that request by phone, text, email, or Messenger. Message and data rates may apply. You can ask us to stop marketing messages at any time; for text messages, reply STOP.
When information is shared
We use service providers that support communications, payment processing, optional AI features, advertising, hosting, and customer management. Vehicle enquiries may also be shared with Willowbrook Chrysler to handle the vehicle request. We do not sell your personal information. We may also disclose information when required by law or to prevent fraud or misuse.
Meta and other platforms
If you submit a Facebook or Instagram lead form or send us a message through a Meta service, Meta also processes information under its own terms and privacy policy. Information may remain in Meta's tools until it is deleted there under the applicable account and platform settings.
Website analytics
We use privacy-focused website analytics to understand visits, traffic sources, page performance, and actions such as starting or submitting a lead form or tapping a call or text link. We do not include the personal details entered in the form in those analytics events. If you choose “Allow” in our advertising measurement notice, the Meta Pixel may set first-party identifiers and we may send Meta a matching lead event after a successful request. That event may include hashed contact identifiers, browser identifiers, IP address, and user-agent data so Meta can attribute the request and avoid counting the same browser and server event twice. We do not send your budget, trade-in answer, must-haves, or other vehicle-request details to Meta. You can decline this optional measurement and still use the website and lead form.
Retention and security
We keep lead information only as long as reasonably needed to answer your request, maintain relevant sales records, meet legal obligations, or resolve disputes. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
Your choices
You may ask what personal information we hold about you, request a correction or deletion where applicable, or withdraw consent for future marketing contact. Some records may need to be retained when required by law or for legitimate business records.
Contact us
For a privacy question or request, call (250) 682-8899 or message the official DriveMatch Canada Facebook page and write “Privacy request” at the beginning of your message.
Contact DriveMatch Canada